Summary: Mocombe Financial Services collects your information solely to help you find and enroll in the right insurance coverage. We do not sell your personal information to third parties. We share it only with licensed insurance carriers and service providers necessary to process your enrollment.
Mocombe Financial Services ("we," "us," or "our") is a licensed independent Life and Health insurance broker. We operate this website and related landing pages to help individuals and families understand and enroll in insurance and wellness plans underwritten by National Health Insurance Company, Integon National Insurance Company, and Integon Indemnity Corporation, marketed as Allstate Health Solutions.
This Privacy Policy applies to information collected through our website, landing pages, enrollment forms, chat tools, email communications, and any other services we provide (collectively, the "Services").
Broker Relationship: Mocombe Financial Services is an independent licensed broker. Enrollment is processed through the secure Allstate Health Solutions / NatGen Health portal. Their privacy practices also apply once you enter their enrollment portal.
When you interact with our Services — whether filling out a quote form, chatting with our AI advisor, or calling us — you may provide:
When you visit our website, we may automatically collect certain technical information, including:
We may receive information about you from advertising platforms (such as Facebook, Google, or TikTok) when you click an ad and visit our site, including campaign identifiers and broad demographic categories used for ad targeting purposes.
We use the information we collect for the following purposes:
Marketing Communications: If you submit a form on our site, you consent to being contacted by Mocombe Financial Services about relevant insurance products. You may opt out of marketing communications at any time by replying STOP to any text, clicking unsubscribe in any email, or contacting us directly.
Mocombe Financial Services does not sell your personal information. We share your information only in the following circumstances:
When you choose to enroll in a plan, your information is shared with the relevant insurance carrier or their enrollment platform (NatGen Health / Allstate Health Solutions) to process your application. Their privacy practices govern data shared through their portal.
We work with trusted third-party vendors who help us operate our Services, including:
All service providers are contractually required to use your information only as directed by us and to maintain appropriate security standards.
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Mocombe Financial Services, our customers, or the public.
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.
Our website uses cookies and similar tracking technologies to improve your experience and measure the performance of our advertising campaigns.
We use the Meta Pixel (Facebook) and Google Tag Manager on our site to track conversions from our advertising campaigns and to build custom audiences for retargeting. This means that if you visit our site after clicking a Facebook or Google ad, those platforms may record that visit. You can opt out of this tracking through your Facebook or Google account settings, or by using a browser ad blocker.
Most browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of certain parts of our website. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
These measures include:
Payment Security: Mocombe Financial Services does not collect or store payment card information. All payment processing occurs directly through the secure Allstate Health Solutions / NatGen Health enrollment portal, which maintains its own PCI-compliant security standards.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Depending on your state of residence, you may have certain rights regarding your personal information:
To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to verified requests within 30 days.
Our website contains links to third-party websites, including the Allstate Health Solutions / NatGen Health enrollment portal, carrier information pages, and other resources. This Privacy Policy does not apply to those third-party sites.
We encourage you to review the privacy policies of any third-party site you visit. Mocombe Financial Services is not responsible for the privacy practices or content of external websites.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.
Note that certain insurance plans (such as Dental Indemnity) may cover dependent children — information about dependents is collected as part of the policyholder's enrollment and is subject to this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of your personal information.
Mocombe Financial Services does not sell personal information as defined under the CCPA. To submit a California privacy request, contact us at the information below. We will verify your identity before processing your request.
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy laws have similar rights to access, correct, delete, and opt out of certain processing of their personal data. To exercise these rights, please contact us directly.
As a licensed insurance broker, Mocombe Financial Services is also subject to state insurance privacy regulations, including the NAIC Insurance Information and Privacy Protection Model Act where applicable. These regulations govern how we handle information collected in connection with insurance transactions.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a concern about how your data is being handled, please contact us:
Licensed Life & Health Insurance Broker. We take privacy seriously and will respond to all inquiries within 2 business days.